10904 N Mckinley
Okc, Ok 73114
E-mail ubuntu at linuxease dot com
Expert: Customer Service, a pro at troubleshooting software and hardware conflicts! I've been building & upgrading computers for friends & family since 1996. As a hobbyist I have extensive hardware knowledge. I have used Moore's law as a guide to upgrading my own system and keeping friends informed of the latest and greatest tech. I am comfortable with networking(wired & wireless) 802.11 Wi-Fi and 802.16 Wi-Max.
Expert: MS DOS 5.0, Windows 3.11, 95, 98, ME, 2000, XP, Outlook, Word, Excel, GNU/LINUX and other Open Source Software.
Intermediate: Access, PowerPoint, Photoshop, Lotus Notes, Open Office.
Programming Languages -
Intermediate: HTML, XHTML, CSS
Novice: XML, ASP, C, Shell Scripting
Summer 2004; Sapient Solutions, PC Tech (contractor), XP Deployment for Bank One
current; K&J Consulting (contractor), HP 9000 printer installs at UCO
1995 - 2002; Hertz Exec Sales
2002 - 2008; Hertz Web Support Desk Specialist
2008 - present; Under NDA I'm not allowed to publish on this website
As a WSD team we support users of HERTZ.COM and any travel site affiliated with Hertz and we support travel agents using the Global Distribution Systems.
As an WSD agent I lead the team when it comes to resolving any issues involving the customers system settings.
2003 - I received the Hertz heart award for outstanding customer service.
Oklahoma City Community College
60 hours - Microcomputer Technician Certificate & Network Technician Certificate
Accreditations and licenses:
CompTIA A+ Certified Professional
Microsoft Certified Professional
OKCCC Certified Microcomputer Technician + Network Technician
Production Support Tech II